How do I view my finished product ???
Hi Lavelle,
Your order (#17173) was delivered automatically as it was a non-edited order. You initially added the edit option but later removed it from your cart, so you only received the unedited cover template. (You can find the download link in your email or in your user account.)
Before leaving a negative review, please review your order or contact support. Since the cover art edit addon was not included, we are unable to do anything more for your order.
If you would like it to be edited, you can find the "extra addon reedit" product in our store and request an edit.
Best regards.
I still haven’t received my custom cover art. I need a refund as soon as possible.
Hi Eli,
Your order #17138 is not a custom cover. There is no information included in it. You selected the 'download template' option, which, as described on the product page, is simply the cover art with its original files and the cover without text. By the way, the delivery was automatic and immediate.
Please always verify your order before placing it, as you are requesting an edit for cover art that was never ordered. I encourage you to review your order #17138 and see for yourself.
Best regards.
My order wasn’t sent back complete
Hi Jasper,
We’re sorry to hear that you’re having issues with your order.
Your order #16917 was delivered correctly, as it did not include an edit. There was information to edit your cover, but it seems you removed the "cover art edit" product from your cart, so we were unable to edit your cover as you did not pay for the editing addon.
Without the edit, we only deliver the cover art template. Please review your order before making the payment.
Unfortunately, this was not an error on our part, and there is not much more we can do for your order. If you would like to add the requested information to the cover, you can find the "extra addon reedit" in our store and request a re-edit.
We apologize for the inconvenience and hope you continue to trust Grafiksbox.
Best regards.
Bought more then 3 and it never disappoints!
Thank you very much for your trust, Marco. We hope you continue to rely on us for your future releases!
The cover was clean and matched up with my song well.
Thank you very much, Paul! I'm glad you're happy with your order!
I never received my cover art I paid for if I did I don’t believe they are edited
Hi Jasper,
We just reviewed your order (#16917), and it was successfully delivered 1 hour after you placed it. As we remind throughout the purchasing process, orders can take up to 24 hours to be delivered. Since most orders require a manual process, we cannot automate it. This is noted both before and after placing an order.
Please check your email or your account where you will find the download links.
Thank you!
Only 3 because the lyrics video is wrong
Hi!
We’re sorry to hear that the lyric video wasn’t perfect, but we’d like to remind you that all orders include a free revision. If you’d like us to make adjustments to meet your expectations, please contact us at support@grafiksbox.com, and our team will be happy to assist you.
Thank you!
I have never seen such good covers, prices are also completely clear
Thank you Leo!
Couldn't edit in my preferred program and was stuck with using Photoshop so I ended up doing half in PS and finishing it in Phonto and Photoroom but the finished product was good
I’m complaining to ya I sent you guys more than three emails about this cover Art and the word villains not being able to be seen. I want a new cover Art fixed all my refund. It been past 48 hours.
Hi Ronnell,
We are sorry to hear that you're experiencing issues with your order. We would be happy to edit your cover art to ensure it looks just right.
Our service includes one free revision, which you can request using the link provided when we sent your order. Please be patient, as this revision process can take up to 24 hours. Sending additional messages will not speed up the process.
Thank you for your patience; our design team will assist you as soon as possible.
Best regards,
Ruben P.
Had a difficult time getting the edit to convert to the picture but after a brief conversation I was quickly guided on how to get it done, they provide a great service an I will be doing business with them in the future… you guys rock I apologize for the miscommunication
Hi Laterrion,
I'm sorry to say that this comment is incorrect. We have just reviewed your order, and it was delivered, fully edited, 20 hours after the order was placed.
As we explain multiple times throughout the ordering process, when you request your cover art, you will instantly receive the original unedited files (this is an automatic process). Within the following hours, always less than 24, you will receive the edited cover art with the information you provided (this process takes a few hours as it is done manually by a designer).
I recommend checking your user account and downloading your order again. You will find the edited files delivered by our designers there.
Thank you!
Best regards,
Ruben P.
I Appreciate You Guys! I Never Have Had Any Problems Outta Y’all…. You hair the Mark Eveytime!
My edits wasn’t done
Hi Christopher,
We are sorry to hear you are having issues with your order. I have reviewed your order, and it was delivered exactly 14 hours after it was placed, so you should have received it without any problems.
You can find the download links in your email and in your user account. If you need further assistance, please contact us at support@grafiksbox.com.
Thank you!
