If you ordered a Cover Art with editing or motion, the download link will NOT be generated automatically.

This is because a designer will be assigned to your order and will edit it manually. Within 24 hours or less, the download link will be assigned to your account, and we will notify you via email.

Stay calm, this is a normal process. When you place an order, our system automatically sends the original files (PSD and text-free cover) as part of an automated process. Meanwhile, our designers receive the order and begin

customizing your cover art, which they will

deliver in less than 24 hours since this is a manual process.

Your order is not considered complete until 24 hours have passed. If there are any issues with your order, you can contact us after this period. support@grafiksbox.com

Please make sure that the download links are in your account. It's possible that the notification sent to your email ended up in the spam folder, but the download links have been delivered.

If the download links still do not appear, please contact our team at support@grafiksbox.com, and they will assist you in locating your order or processing a refund.

The duration of Motion Covers is exactly the same as the song you provide, except for Instagram Stories (15 seconds) and Spotify Canvas (8 seconds), as these platforms and formats have duration limitations.

If you would like your motion cover to have a specific duration other than the song length, you can let us know by adding notes to your order.

No. A real human designer is assigned to every order. They personally apply all the changes you request — your artist name, song title, photos, colors, effects, and any other detail you choose.

Your cover art goes through a hands-on creative process from start to finish, ensuring the final result looks exactly the way you envision it.

Yes, 100%. All our cover art files are delivered in the exact formats and resolutions required by every major streaming platform — including Spotify, Apple Music, YouTube Music, Amazon Music, Deezer, Tidal, SoundCloud, and more.

We follow each platform's latest specifications so you never run into upload issues. And in the rare case that something doesn't work as expected, simply contact our support team and we'll help you resolve it right away — at no extra cost. We won't rest until your cover is live and looking perfect.

Of course. When placing your order, simply select the "Remove from Catalog" option. Once selected, we will permanently remove the design from our store so that no other artist can purchase it.

You will also receive an exclusivity contract in which we officially transfer full rights of the cover art to you. This means the design becomes 100% yours — nobody else will ever have it. It's the perfect option if you want a truly unique visual identity for your release.

Yes! When filling out the editing form for your cover, you'll find a "Custom Edit" option. This allows you to request any change you want — whether it's swapping out elements, adjusting colors, adding effects, changing the composition, or anything else you have in mind.

Just describe the changes in detail, and our designers will apply them. We include one free revision with every order, so if the result isn't exactly what you expected, we'll adjust it until you're completely satisfied.